Fee Arrangements

We are committed to providing value for money within our comprehensive and caring service.

The fees charged are dependent on the type of care package and needs of the individual service user.

Depending on the personal financial situation, a service user can either pay their fees privately or receive benefits arranged by Social Services and/or the Local Health Board. We can offer you advice and support with regards to finances if you wish and the Manager would be happy to discuss this with you.

The General Manager is supernumerary, where possible, and is available weekdays from 9am to 6pm. She is also available, upon request, outside of these hours to meet and discuss any concerns or needs you may have.

Staffing levels are set according to the level of dependency and changing needs of the service users and some of the services included in the fees are as follows:

Individual care planning and risk assessments

Home Cooking – all meals

Provision for special diets

Laundry service

Call system

Central heating

Social outings/indoor activities as arranged by the staff

Support to attend out patients appointments

Specialist equipment where needed

What is not included?

Dry cleaning

Meals outside of the Home

Payment for trips and social outings

Chiropody

Private telephone calls

Personal holidays

Additional 1:1 staff input

Hairdressing

Personal hygiene products

Maintenance of private equipment, for example privately owned wheelchairs, beds, etc.

Funeral expenses

Taxi services/public transport for outings

Veterinary bills